University of Pittsburgh Physicians is looking for a Full-Time Transfer Center Coordinator to join the OPR MedCall Team in Oakland, PA!
This position is for the afternoon/evening shift working hours from 2pm-10pm or 3pm-11pm. Working every other weekend and every other holiday will be required.
This is a hybrid position with work from home opportunities after initial orientation and training (about 90-120 days).
We are seeking individuals with a strong understanding of medical terminology. The responsibilities for this position are performed entirely through computer and telephone. Ideal candidates should possess excellent multi-tasking abilities and demonstrate exceptional time management skills in a high-volume environment.

• Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received for all facilities. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered in department database timely.
• Request and coordinate all medical transportation, as necessary. Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
• Serve as preceptor and assist with training of new staff.
• Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide).
• Responsible for meeting departmental benchmarks related to call handling and transferring.
• All documentation on transfers to be completed and entered in department database timely.
• Maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.
• Appropriate escalation of issues, bed assignments, and problems as determined by departmental protocols.
• Knowledge of multiple communication methods utilized by the department.
• Maintain a familiarity with internal systems available and necessary in the performance of the job.
• Accurate and timely documentation of call information per departmental standards.
• Input patient registration information into EPIC/Medipac.
• Make outbound calls to clarify requests, provide bed assignments, and seek additional details.
• Display attention to detail and the ability to multitask.
• Make appropriate decisions based on the established protocols.
• Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
• Exhibit strong written and verbal communication skills.
• High School diploma or equivalent is required.
• Five (5) years customer service experience or call center experience
• OR two (2) years emergency or healthcare call center,
• OR four (4) years in a healthcare business setting,
• OR two (2) years of direct patient care experience with EMS or in a role such as a Medical Assistant, LPN or PCT,
• OR successful completion of an LPN or RN training program.
• Knowledge of medical terminology or medical training preferred.
• Computer literacy/data entry skills.