Division / Department - Contact and Control
Status - Full Time
Contract Type - Permanent
Rank - Inspector
Location - Surrey Police Headquarters, Guildford

IN LINE WITH THE PUBLISHED POSTING AND TENURE GUIDANCE, OPERATIONAL REQUIREMENTS WILL ALWAYS BE CONSIDERED PRIOR TO CONFIRMING POSTING DATES TO SUCCESSFUL APPLICANTS.

The Role
We’re looking for a capable, confident, and people-focused Inspector to join our 24/7 Force Command Centre as a Force Incident Manager (FIM), one of the most pivotal Inspector roles in the force.
This is a critical leadership position where every decision shapes how we respond to the public. From life-threatening emergencies to complex safeguarding concerns, every contact counts, and so does every decision we make.

ESSENTIAL SKILLS

• Applicants must be suitably qualified Substantive Inspectors or be a Temporary Inspector (WBA)
• You will be required to pass the ITFC Course
• You will be required to pass the Pursuit Managers Course
• Experience of undertaking a Duty Officer role, or equivalent Duty Detective Inspector, giving suitable exposure to ground command of critical and major incidents.
• Ability to analyse problems and make decisions utilising the NDM, often under pressure.
• Good knowledge of law, force policy and procedures
• Good communication skills
• Good management skills.

DESIRABLE SKILLS

• Good working knowledge of NICHE
• Good working knowledge of Airwave
  Contact Details
  Sergeant 3666 Emma Newton
  07720044776

WHY THIS ROLE MATTERS

The Force Command Centre (FCC) is at the heart of policing in Surrey. It’s where all contact and incident deployment is managed. We are driven by a strong sense of public service, acting with professional curiosity to assess risk and make decisions based on need, not assumption.

As FIM, you will:

• Lead live operations from a fast-paced, dynamic environment
• Direct and influence critical incidents, including high-risk missing persons, spontaneous firearms incidents (SFIs), and crimes in action
• Lead and support teams of contact and dispatch supervisors, helping drive performance, uphold standards, and deliver the highest quality of service to the public
• Balance people, performance, and risk with confidence and clarity, shift by shift

You’ll work closely with call handlers, dispatchers, and senior leaders across the organisation. Your decisions will directly impact public trust, officer safety, and our operational effectiveness.

Key Responsibilities

• Manage Force Command Centre (FCC) staff, ensuring a timely, effective, and victim-focused response to incidents and the delivery of high-quality support to frontline policing.
• Take initial command of armed units during Spontaneous Firearms Incidents (SFIs) in the role of Initial Tactical Firearms Commander (ITFC), ensuring compliance with national and force-level firearms command policies.
• Authorise and oversee police pursuits, ensuring all activity is compliant with current policy, risk assessed, and proportionate.
• Maintain oversight of deployable resources across the force, ensuring units are used efficiently and effectively in line with operational priorities.
• Provide initial command and supervision of critical incidents, recognising when incidents require escalation to Critical Incident Managers or specialist teams due to their complexity or potential impact.
• Initiate and resource the Special Events Centre in the early stages of major or critical incidents to ensure a coordinated response.
• Offer advice and operational support to Duty Officers, including guidance on inter-departmental support, partner agency coordination, and officer/staff safety and welfare at incidents.
• Line manage FCC dispatch supervisors, supporting their development, performance, and welfare, while acting as second-line manager to dispatch operators.
• Oversee performance monitoring within the FCC, ensuring appropriate systems are used to track service delivery, identify trends, and drive improvements