Transformation Creative Digital Designer at World Bank Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Communications, Visual Design, Knowledge Management, Content Development, Analytics, Continuous Improvement, Creative Communication, Digital Storytelling, Agile Methodologies, Interpersonal Skills, Collaboration, Attention to Detail, Content Optimization, User Experience, Transformation Management, Graphic Design

Industry

International Trade and Development

Description

Transformation Creative Digital Designer Job #: req34698 Organization: World Bank Sector: Information Technology Grade: EC2 Term Duration: 1 year 0 months Recruitment Type: Local Recruitment Location: Sofia,Bulgaria Required Language(s): English Preferred Language(s): Closing Date: 11/6/2025 (MM/DD/YYYY) at 11:59pm UTC Description Working at the World Bank Group provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet. With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. For more information, please visit http: http://www.worldbank.org. The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today (see Evolution Roadmap), in the move to becoming a better Bank. ITS Vice Presidency Context: The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w. ITSBA Context The ITS Business Administration Department (ITSBA) is a central pillar in the World Bank Group's IT, responsible for managing the business of ITS. ITSBA serves as a strategic catalyst, navigating IT transformation, endorsing agile and lean methodologies, and sculpting the IT workforce blueprint. It champions stringent governance, proactive risk management, and unwavering compliance with policies and standards, while also ensuring meticulous financial oversight of IT resources. ITSBA is the driving force behind organizational change and transformation efforts, instilling a culture of innovation and continuous learning. ITSBA is responsible for equipping the IT workforce with the necessary skills to address both present and future technological advancements and managing strategic sourcing and vendor management. The department encompasses several key areas: - Strategy and Advisory - Governance and Business Management - Financial Management - Transformation Management and Enterprise Change Management - Workforce Management, Learning, and Knowledge Management - Sourcing and Vendor Management - Staff Engagement Unit Context The Transformation Management Unit (ITSTM) was created to drive enterprise-wide change initiatives, advance the new IT Operating Model adoption, and embed organizational change management (OCM) capabilities across ITS. The unit provides specialized support in strategic program delivery, transformation, and digital modernization. Through a robust service portfolio, ITSTM ensures transformation efforts are impactful, inclusive, and resilient—empowering ITS to meet future demands while improving user experience, adoption, and business outcomes. The Transformation Digital Specialist will contribute to increasing staff awareness, understanding, and adoption of ITS transformation priorities through impactful communication products, digital storytelling, and knowledge management tools. The role will ensure the ITS Transformation Hub and related platforms are continuously updated, accessible, and data-driven—serving as the single source of truth for transformation information. 3. Roles and Responsibilities A. Digital Platform and Knowledge Management - Maintain and continuously update the ITS Transformation Hub and associated platforms, leveraging analytics and user feedback to continuously improve structure, accessibility, and usability. - Ensure all transformation resources are accurate, accessible, and user-friendly. - Support content governance, archiving, and version control. B. Content Development and Visual Design - Develop clear, engaging, and visually appealing communication materials (slides, infographics, videos, digital campaigns, newsletters, etc.) in close collaboration with Transformation workstream leads and internal teams. -Translate complex transformation concepts into compelling narratives and visuals. - Ensure all outputs align with ITS brand and tone guidelines. C. Analytics and Continuous Improvement - Monitor engagement and usage data from digital channels (e.g., Hub analytics, SharePoint, Yammer). - Analyze trends and provide quarterly reports to refine content strategy and improve staff experience. - Support data-driven decisions to enhance communication reach and relevance. D. Innovation and Modernization - Introduce creative, interactive communication methods (digital storytelling, short videos, motion graphics, podcasts). - Support visual facilitation for design sprints and transformation events. - Benchmark ITS transformation communications against peer organizations and identify best practices. 4. Deliverables - Up-to-date and well-maintained ITS Transformation Hub and knowledge repositories. - Regular publication of visually engaging and high-quality communication materials. - Regular analytics report on staff engagement, reach, and content performance. - Communication templates and visual standards guide for internal use. - Documented lessons learned and improvement recommendations for digital communications. - Timely delivery of ad hoc or rapid-response communication materials to support emerging transformation priorities. Selection Criteria * Bachelor’s degree in Communications, Digital Media, Graphic Design, Marketing, or related field. * Minimum of 3 years of experience in digital communications, visual design, or knowledge management. * Proven ability to simplify complex concepts into accessible, audience-appropriate content. * Strong proficiency in digital design tools (Adobe Creative Suite, Figma, Canva, etc.) and familiarity with SharePoint or equivalent content platforms. * Experience tracking engagement metrics and using analytics for content optimization. * Demonstrated creativity, attention to detail, and ability to manage multiple priorities. * Experience in Agile, organizational and digital transformation, or change management environments desirable. * Excellent interpersonal skills and ability to collaborate effectively in a multicultural, distributed team. 6. Expected Outcomes * Enhanced staff understanding and engagement with ITS transformation priorities. * A unified, professional digital presence that reflects ITS’s transformation narrative. * Data-driven communication strategy that enables continuous improvement. * Increased efficiency and cost-effectiveness through Sofia-based delivery. * Continuity of critical communication and design capabilities. WBG Culture Attributes: 1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results. World Bank Group Core Competencies We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC, including our values and inspiring stories. Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.

Responsibilities

The Transformation Creative Digital Designer will maintain and update the ITS Transformation Hub, ensuring resources are accurate and user-friendly. They will also develop engaging communication materials and analyze data to improve staff engagement with transformation priorities.