Transformation Delivery Coordinator at National Banking Corporation

Port Moresby, National Capital District, Papua New Guinea -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Intake Management, Assessment, Routing, Project Coordination, Vendor Coordination, Progress Tracking, Stakeholder Communication, Backlog Maintenance, SLA Management, Financial Tracking, Contract Management, Reconciliation, Reporting, Governance, Process Improvement, Change Management

Industry

Banking

Description

The Transformation Delivery Coordinator (TDC) manages the intake, assessment, and routing of all requests to the Transformation Team. The role works closely with the Project Manager to evaluate business requests, coordinate vendor activities, track delivery progress, and maintain clear communication with stakeholders. Responsibilities include maintaining the intake backlog and service levels, tracking vendor contracts and financials, and supporting reconciliation and payment processes with Finance. Works with Transformation Team portfolio across core banking, digital channels, payments, lending, and operational change Intake & Triage Manage the central intake channels using (email, Redmine ticketing system) to ensure requests are complete and well‑ Classify, prioritise, and assign tickets based on scope, urgency, risk, and capacity. Maintain the backlog, SLAs/OLAs, and queues across analysis, build, testing, and release phases. Maintain utilisation and capacity views across BA, QA, Development, and vendor resources. Stakeholder & Vendor Coordination Act as the primary liaison between requestors, the Transformation Team, ICT, and vendors. Track vendor deliverables against SOWs/POs, including risks, issues, and change requests. Support stand‑ups, triage sessions, and status meetings; document and publish actions and decisions. Coordinate change windows and release calendars with ICT, Business and Operations. Partner with the Project Manager and Business Analysts to plan sprints/waves, define acceptance criteria, and manage dependencies. Financial Tracking & Controls Maintain a register of vendor POs, SOWs, rates, and financial caps. Tracks spend, accruals, and deliverable acceptance; reconcile timesheets and invoices. Assist with payment memos, month‑end accruals, forecasting, and variance reporting. Reporting & Governance Update dashboards and registers, including backlogs, RAIDs, decisions, actions, and changes. Produce weekly portfolio reports covering throughput, cycle time, SLA performance, and aged items. Ensure artefacts meet audit and control standards, including approvals, traceability, and segregation of duties. Process Improvement Identify bottlenecks across intake‑to‑release and recommend improvements. Qualifications and Experience 4+ years in project coordination, PMO, service desk, or traffic management within banking/financial services or technology. Practical experience with ticketing/ALM tools (e.g., Jira, DevOps etc) and collaboration platforms (MS Teams, SharePoint). Exposure to vendor management, SOW/PO processes, and invoice management. Experience supporting technology or transformation initiatives in regulated environments. Location Port Moresby, NCD Department Information Communications Technology Employment Type Full-Time Minimum Experience Entry-level

Responsibilities

The Transformation Delivery Coordinator manages the intake, assessment, and routing of all requests to the Transformation Team, coordinating vendor activities and tracking delivery progress. Responsibilities also include maintaining the intake backlog, tracking vendor financials, and supporting reconciliation and payment processes.