This Role Is For You If You Have

• Experience delivering customer-led or service transformation work across one or more areas, such as customer experience, citizen or service-user journeys, contact centre or customer operations, operating model design, process improvement, digital enablement, case management or technology-enabled change. Experience in or with public sector organisations, including local government, health, charities, arm’s-length bodies or central government, would be particularly relevant.
• Practical understanding of customer and service technologies. This may include CRM, case management, contact centre platforms, digital channels, portals, self-service, workflow, automation, integration and customer data solutions. You should understand how these technologies can improve service access, operational effectiveness and citizen experience.
• Strong consulting skills, including problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
• Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
• Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning. Experience supporting public sector bids, frameworks, business cases, funding cases or procurement processes would be valuable.
• Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive, inclusive team environment
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What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

This Role Is For You If You Have

• Experience delivering customer-led or service transformation work across one or more areas, such as customer experience, citizen or service-user journeys, contact centre or customer operations, operating model design, process improvement, digital enablement, case management or technology-enabled change. Experience in or with public sector organisations, including local government, health, charities, arm’s-length bodies or central government, would be particularly relevant.
• Practical understanding of customer and service technologies. This may include CRM, case management, contact centre platforms, digital channels, portals, self-service, workflow, automation, integration and customer data solutions. You should understand how these technologies can improve service access, operational effectiveness and citizen experience.
• Strong consulting skills, including problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
• Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
• Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning. Experience supporting public sector bids, frameworks, business cases, funding cases or procurement processes would be valuable.
• Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive, inclusive team environment
• 
  

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.