Transformation Manager (Operation Excellence)

at  PwC

JOB DESCRIPTION & SUMMARY

We believe that challenges are better solved together. That’s why you’ll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.
Firmwide Corporate Services
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.
As part of the Operations and Change Management team, you will play a central role in shaping internal firmwide transformation along the phases of delivery, as well as coordinating and supporting cross-business and functional teams to deliver sustainable change; enabling new ways of working through the optimisation of business processes.

In this role you will contribute in the following areas:

• Project management
• Work closely with cross-functional team members to drive project objectives and deliverables
• Work closely with the process owner to co-design and co-create solution options.
• Monitor each project’s progress against the defined schedule, identify and escalate any potential issues or risks.
• Providing timely status reports to the relevant stakeholders and steering committees.
• Process and change design
• Incorporate a user-centric design approach along the end-to-end process design to understand and identify business requirements based on areas of improvement for existing operations and systems
• Conduct quantitative and qualitative research to understand user behaviours, pain points and opportunity areas
• Reframe the problem statement by identifying relevant insights to formulate future scenarios, implications and opportunities that are sustainable and challenge the status quo
• Drive the design and facilitation of co-creation sessions as well as immersive workshops (in-person as well as virtual) with cross-functional team

OPTIONAL SKILLS

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Professional Courage, Program Management, Project Budgeting, Project Coordination, Project Delivery {+ 24 more}
Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Not Specified

• Project management
• Work closely with cross-functional team members to drive project objectives and deliverables
• Work closely with the process owner to co-design and co-create solution options.
• Monitor each project’s progress against the defined schedule, identify and escalate any potential issues or risks.
• Providing timely status reports to the relevant stakeholders and steering committees.
• Process and change design
• Incorporate a user-centric design approach along the end-to-end process design to understand and identify business requirements based on areas of improvement for existing operations and systems
• Conduct quantitative and qualitative research to understand user behaviours, pain points and opportunity areas
• Reframe the problem statement by identifying relevant insights to formulate future scenarios, implications and opportunities that are sustainable and challenge the status quo
• Drive the design and facilitation of co-creation sessions as well as immersive workshops (in-person as well as virtual) with cross-functional tea