ADDITIONAL QUALIFICATIONS

• Experience in deploying digital platforms, integrated to CRM, document management and servicing platforms. Salesforce CRM and FIS / Bottomline servicing experience very strong positive.
• Extensive experience in consumer / commercial operating model evaluation and design
• Experience leading multiple transformations at regional or national banks
• Experience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile development
• Technology strategy, core banking platform experience a strong +
• Proven experience at sourcing staff and building high performance teams
• Excellent executive communication skills, presentation development and delivery

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Develops, manages and leads execution of three year strategic transformation program roadmap.
• Manages a portfolio of strategic initiatives and supporting program managers.
• Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environment
• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
• Develops root cause analysis and business case for proposed strategy, technology, staff and structure changes, including cost estimates
• Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
• Manages implementation of major technology programs including design, build, test, deployment and control phases in an agile methodology
• May include the direct management of process analysts and consultants
• The sharing of lessons learned and best practices with others throughout the organization when appropriate