At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

PREFERRED SKILLS /EXPERIENCE:

• Process Improvement: Ability to visualize (i.e. process mappings) and re-design processes for efficiency and effectiveness
• Industry Knowledge: Banking and financial services industry knowledge preferred
• Project Management: Strong project management skills, with a deep focus on execution, accountability, and results
• Technical: Experience with project planning tools (Smartsheet or other), Microsoft Business Applications (e.g., Excel, PowerPoint, Word, Visio, etc.) and Microsoft Power Platform Applications (Power Apps, Power BI, and Power Automate)
• Communication Skills: Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
• Design: Experience in content, application, or report design preferred
• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
• Innovative: Innovative mindset with an aptitude for identifying process improvements and opportunities for efficiency
• Time Management: Strong organizational skills to manage multiple tasks, meet deadlines, and prioritize work effectively
• Analytical Thinking: Ability to meticulously analyze complex subject matter and draw meaningful insights
• Collaboration: Ability to establish deep working relationships across diverse cross-functional teams
• Certifications: Project Management Qualification is desirable (PMP, PMI, or equivalent)

ABOUT THE ROLE

The Credit Risk Administration (CRA) Transformation Team is responsible for collaborating with leadership to identify and implement process improvement opportunities that focus on time savings, expense savings or reduced process risk. The Transformation Program Operation Specialist plays a critical role in the identification, design and oversight of initiatives by providing process design assessments (e.g., process mapping, re-engineering, or control evaluations, etc.) and central project planning of identified Transformation initiatives from inception to implementation. This role partners closely with our Transformation Technology Team to
deliver and implement streamlined and sustainable solutions that range from medium to high complexity. Responsibilities include contributing to designing process improvement solutions through process assessments or re-engineering and developing and maintaining initiative and program-level project plans, reporting and communications for project stakeholders and senior/executive management sponsors. This role requires continuous stakeholder engagement to ensure initiatives are delivered on time and in alignment with identified business requirements – serving as a liaison and advocate for both our internal customers and broader
initiative stakeholder team. This position serves as a critical role in developing and delivering operational, strategic, and transformational priorities. As such, the candidate must bring a passion for customer service, a desire to lead change, and the ability to operate in a complex and highly quantitative business line.

PRIMARY RESPONSIBILITIES:

1. Process assessment, re-engineering, mapping and control design or evaluation
2. Management of central project plans for all identified Transformation initiatives from inception to implementation within a designated project planning application tool
3. Creation and ownership of visually engaging and concise Transformation program communications
4. Central tracking and evaluation of predefined key performance indicators (KPIs) to evaluate program operations and process improvement opportunities
5. Provides strong credible challenge to increase productivity and ensure alignment with program strategies and initiative requirements
6. Proactively escalates issues, bottlenecks or risks to drive continuous progress and on-time delivery
7. Partners with the Transformation Technology Team to create and/or review internal technical documentation and procedures
8. Partners with the Transformation Technology Team to provide internal user testing of new applications
9. Provides miscellaneous automation development or process improvement consultation support

THIS ROLE IS CONSIDERED HYBRID AND REQUIRES WORKING THREE DAYS A WEEK FROM A DESIGNATED U.S. BANK LOCATION, WITH FLEXIBILITY ON WORK LOCATION FOR THE OTHER TWO WORKING DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la