Your new role

As Transformation Programme Lead, you will play a pivotal role in driving the successful delivery of a large-scale business transformation programme. Acting as the deputy to the Programme Director, you'll take ownership of day-to-day programme execution, ensuring multiple workstreams remain aligned, on track and focused on achieving agreed business outcomes. You'll maintain visibility of key milestones, risks, dependencies and delivery challenges, escalating significant issues where required and supporting the implementation of decisions made through programme governance forums.

This is a highly collaborative role that works across a broad range of business functions, including Commercial, Operations, Supply Chain, Regulatory and Technology teams. You'll coordinate activities across the programme, bringing together workstream leads and stakeholders to ensure priorities, plans and delivery activities remain aligned. A key aspect of the role will be identifying potential conflicts, bottlenecks and risks, facilitating collaboration between teams and helping drive solutions to keep delivery moving forward.

Working closely with the Programme Director, you'll be responsible for supporting governance processes, ensuring actions and decisions are tracked through to completion, and preparing materials for leadership meetings and steering committee reviews. You'll monitor programme performance against agreed objectives, maintain momentum across complex initiatives and ensure transparency of progress to senior stakeholders.

The role also requires a strong focus on delivery support and intervention. You'll proactively identify emerging risks and challenges, facilitate issue resolution, coordinate recovery plans where objectives are at risk, and help safeguard customer experience, operational performance and overall programme outcomes. Where necessary, you'll escalate matters requiring leadership or Steering Committee intervention to ensure timely decision-making.