Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Ma at WNS Global Services

Iloilo City, Western Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem solving, Decision making, Analytical skills, Team management, Coaching, Six Sigma, Blackbelt, Greenbelt, Operational support, Performance management, BPO experience, Quality management

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Why Join Us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational support. Lead teams into achieving metric goals, complete monthly deliverable and tasks Qualifications Preferably College Graduate Overall 7 to 9 years of BPO experience Must have at least 3 to 5 years of work experience as a Transformational Quality Manager Preferably Greenbelt / Blackbelt Certified

Responsibilities

The Transformational Quality Manager is responsible for managing team performance, providing coaching, and delivering constructive feedback to subordinates. They also lead teams to achieve metric goals and perform administrative tasks for operational support.