Key Responsibilities

• Maintain and manage the integrated programme plan across nine workstreams and eight countries.
• Coordinate dependencies across internal delivery teams, suppliers, and client-led programmes.
• Track delivery milestones and manage the collection of acceptance evidence for contractual sign-off.
• Own and maintain RAID, dependency, decision, action, and change control logs.
• Produce weekly Transition Board packs and fortnightly Steering Committee reporting.
• Prepare programme reporting for key commercial and contractual review points.
• Track programme resources, including FTE utilisation and contractor effort against plan.
• Monitor programme costs, forecasts, and budgets to support open-book reporting and invoicing.
• Ensure effective document management, governance controls, and programme administration.
• Support senior leadership with accurate management information, reporting, and delivery insights.

Required Experience

• Minimum of 8 years' PMO experience within large-scale IT transition, transformation, migration, or change programmes.
• Proven experience supporting programmes valued at £2 million or more.
• Strong programme governance, reporting, planning, and controls experience.
• Expertise in Microsoft Project, Smartsheet, or equivalent enterprise planning tools.
• Advanced Excel skills, including financial and resource tracking.
• Experience managing milestone-based delivery reporting and time-and-materials commercial models.
• Excellent stakeholder engagement and communication skills.

Desirable Experience

• Managed Service Provider (MSP) environments.
• IT outsourcing transitions and service migrations.
• Multi-supplier programme environments.
• Prime contractor delivery models.
• Power BI reporting and dashboard development.
• International or multi-country transformation programmes.
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