Transition Services Specialist II at Roots Community Health Center

Dublin, Dublin, Ireland -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Assessment, Case Management, De-escalation, Crisis Intervention, HMIS, CES Assessments, Interpersonal Communication, Problem Solving, Conflict Resolution, Data Entry, Microsoft Office, Google Suite, Electronic Health Records, Referral Coordination, Customer Service, Time Management

Industry

Hospitals and Health Care

Description

Description Position Summary: The Transition Services Specialist II is the first point of contact for prospective clients. This position requires direct communication with clients to help determine eligibility or need for services. They work in collaboration with the navigation, clinical, and other Roots departments. Duties and Responsibilities: Work both in the field at encampments, local jails and on-site at Roots clinics. Interview prospective clients in person and over the phone to collect pertinent data needed to identify needs and barriers. Assess client needs and barriers to submit appropriate internal and external service referrals. Assist with connecting clients to supportive services including, but not limited to: Social Security Insurance (SSI), Social Security card replacement, Identification Card or Driver’s License, General Assistance, CalFresh, Medi-Cal (Medicaid sign-up) or completing renewal documents. Complete training for HMIS. May complete training for CES and complete CES assessments for all clients. Complete Verification of Homelessness (VOH) and Verification of Disability Form (VOD) forms for all clients. Serve as a knowledge source by explaining procedures and providing insight to client queries. Motivated to support teammates who may require guidance in successfully supporting a client. Exemplify a keen ability to identify workflow challenges and articulate recommendations for improvement to lead. Collaborate with Navigators and other staff to support mutual clients. May follow-up with clients and prospective clients regarding missed appointments. Complete all required documentation and reports in a timely fashion and in the manner required by program contracts. Input client information into database and EHR, as needed. Perform all tasks and interactions with clients professionally at all times Skillfully de-escalates high-tension moments with clients when necessary to maintain a safe workspace. Responsibly carry out all administrative duties including, but not limited to filing, responding to phone messages and emails in a timely manner with minimal supervision. Exemplify dedication and commitment to serving clients by going the extra mile. Demonstrate a high degree of self motivation and accountability Attend all department and staff meetings. Attend all required training. Must be able to work full-time on site and/or in the community. Competencies Ability to work effectively within stressful, sometimes hazardous environments with rapidly changing priorities and deadlines. Ability to work collaboratively as part of a team and maintain a healthy presence within a close-knit group. Ability to proactively identify team dynamics concerns and take appropriate action. Ability to exercise mature judgment and maintain a professional demeanor. Ability to recognize and manage personal triggers, self-regulate emotionally, and perform effectively under pressure. Demonstrates strong problem-solving and conflict-resolution skills. Ability to establish and maintain appropriate professional and personal boundaries with clients. Demonstrates organizational skills, including attention to detail, task prioritization, time management, and multi-tasking. Demonstrates clear, effective verbal and written communication skills. Ability to build rapport and foster trusting relationships so participants feel comfortable and safe. Comfortable working with and entering data accurately. Demonstrates a continuous learning mindset and openness to constructive feedback and self-improvement. Requirements High school diploma or 2 years’ relevant work experience. College degree preferred. Ability and willingness to work at encampments and in inclement weather. Ability to work with people from diverse backgrounds. Strong interpersonal communication and customer service skills. Previous de-escalation training is preferred. Ability to multitask. Active listening skills. Proficiency in Microsoft Office. Proficiency in Google Suite preferred. Ability to learn, document in, and communicate within an electronic health record system.

Responsibilities

Acts as the first point of contact for prospective clients to determine eligibility and identify barriers to services. Coordinates internal and external referrals while assisting clients with obtaining essential identification and supportive services.