• Join an incredible team as an Administrator
• Handling a major retail account in a fast-paced, high-volume environment
• Salary up to $55,000 + Super

THE ROLE - ADMINISTRATOR

This Administrator role plays a key part in supporting operations by ensuring clear, professional communication and delivering quality admin support to help coordinate transport needs.

KEY RESPONSIBILITIES INCLUDE

• Enter store delivery details into database
• First point of contact for all incoming contact
• Ensure correct details of bookings into the freight management system
• Raise purchase orders as required
• Assist with any driver pay queries
• Provide POD’s to stakeholders as required
• Review and reconcile all jobs for prior week to adhere with company timeframes
• Ensure all documentation is available for each delivery
• Update freight management system with correct delivery details
• Collate and arrange all returned paperwork
• Compile and complete the weekly reports
• Ensure all drivers run sheets have been returned
• Checking of drivers run sheets
• Data entry of drivers run sheets
• Electronically filing of drivers run sheets
• Complete document filing and archiving as required
• Compliance with all relevant company policies and procedures
• Ensure multi skilling of other staff members to ensure levels of holiday and absenteeism coverage
• Administration support for operations team where necessary
• Prepare weekly and KPI reports
• Ad hoc administration duties as required

TO BE SUCCESSFUL IN THE ROLE YOU WILL NEED

• Previous experience in Customer Service Administration in a fast-paced high-volume moving environment
• Customer Service expertise
• Administrator expertise
• Strong customer service orientation
• Attention to detail
• Effective time management & self-discipline
• Strong Computer literacy
• Strong numerical & literacy skills
• Problem solving ability
• Ability to create solutions for customers, creditors and subcontractors
• Ability to ask for help if required
• Co-operative team player
• Ability to promote & facilitate organizational change
• Displays a high level of confidentiality at all times
• High personal standards of honesty & integrity
• Show initiative & enthusiasm