Essential Criteria:

• A candidate who embodies our values and places the customer at the heart of everything they do.Minimum 6 months’ experience working within a transport management environmentHas some experience working with SAP.Feels comfortable engaging from time to time directly with transport companies.Has had hands-on experience in complaint resolution and shipment costing.Demonstrates strong route planning knowledge across all UK regions, ensuring efficient and cost-effective transport solutions.Is proficient in Microsoft Office (Excel, Word, Outlook) and comfortable navigating in-house systems.Maintains a disciplined and conscientious approach, capable of managing multiple administrative and planning tasks simultaneously.Thrives under pressure and can adapt quickly to changing schedules, maintaining accuracy and professionalism throughout.

Desirable Criteria:

• Interest in business improvement and driving efficiency.Be able to interpret data and provide reports as and when required.

Responsibilities:

• Ensure all administrative tasks relating to the transport, distribution and returns departments are carried out consistently, accurately and in a timely manner.To achieve customer order requirements within the agreed parameters relating to lead-time, cost, volume, and quality specification.Assist in both load and route planning.Complete returned goods documentation in a timely and cost-effective manner.Manage the flow of information regarding the status of customer inbound/outbound deliveries.Build positive relationships with internal departments and suppliers.Handle incoming communication from customer service and resolve enquiries.Undertake any other tasks within the appropriate levels of responsibility or as directed by a member of the management team.Contribute ideas which will improve our ability to provide exceptional customer service.
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Essential Criteria:

• A candidate who embodies our values and places the customer at the heart of everything they do.Minimum 6 months’ experience working within a transport management environmentHas some experience working with SAP.Feels comfortable engaging from time to time directly with transport companies.Has had hands-on experience in complaint resolution and shipment costing.Demonstrates strong route planning knowledge across all UK regions, ensuring efficient and cost-effective transport solutions.Is proficient in Microsoft Office (Excel, Word, Outlook) and comfortable navigating in-house systems.Maintains a disciplined and conscientious approach, capable of managing multiple administrative and planning tasks simultaneously.Thrives under pressure and can adapt quickly to changing schedules, maintaining accuracy and professionalism throughout.

Desirable Criteria:

• Interest in business improvement and driving efficiency.Be able to interpret data and provide reports as and when required.

Responsibilities:

• Ensure all administrative tasks relating to the transport, distribution and returns departments are carried out consistently, accurately and in a timely manner.To achieve customer order requirements within the agreed parameters relating to lead-time, cost, volume, and quality specification.Assist in both load and route planning.Complete returned goods documentation in a timely and cost-effective manner.Manage the flow of information regarding the status of customer inbound/outbound deliveries.Build positive relationships with internal departments and suppliers.Handle incoming communication from customer service and resolve enquiries.Undertake any other tasks within the appropriate levels of responsibility or as directed by a member of the management team.Contribute ideas which will improve our ability to provide exceptional customer service.
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