ABOUT US

Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.
A n development support officer is a front-line service role in a busy operational team. Candidates will work collaboratively with colleagues within Dorset Travel and external teams to commission transport for a vast number of young people and adults within Dorset.

REQUIRED SKILLS AND QUALIFICATIONS

· BTEC National Certificate, NVQ Level 3, or equivalents.
· Experience and knowledge within the role’s responsibilities, including standards, procedures, and health & safety.
· Office experience, data analysis, IT proficiency, and Health & Safety application.
· Strong communication, deadline management, and problem-solving skills.
· Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.
Job Type: Temporary
Pay: £13.26 per hour
Work Location: Hybrid remote in Dorchester DT1 1X

• Answering calls and emails. This can be calls from parents, contractors, schools, passenger assistants etc..
• Liaising with internal and external stakeholders.
• Using Microsoft, Teams, and internal software applications.
• Data entry.
• Accessing new applications.
• Route evaluations. Using mapping software to determine transport suitability.
• Dealing with complaints initially and escalating to a senior member of the team.
• Maintaining accurate records.
• Organising route cover for Passenger Assistants.
• Working collaboratively and using your own initiative.
  The role of Transport Development Support Officer is a hybrid role with a balance of office and remote working however there are certain expectations for any successful candidate.

These are but not limited to:

• A minimum of four weeks buddy up with multiple members of the team. This can be extended beyond the four weeks depending on how well the candidate is taking to the role. During this time, the role is exclusively office based.
• Once the candidate is trained to the point that they can work independently, the role then becomes hybrid with an expectation of two days remote working and three days office based.
• During our peak ‘busy’ periods there is a service need for the team to forgo remote working and become exclusively office based. This typically happens over the summer in preparation for September.

Please also be advised that the team have a holiday embargo for service need during the last two weeks of August through to the end of September as this is a critical time in the service. This will mean that no extended periods of leave will be approved and any time off during this period is at managers discretion.
A successful candidate will be on a rota and will be required to work shifts between the hours of 7am and 5:20pm. The rota has three shifts, 7am - 3:30pm, 8am, - 4:20pm and 8:40 – 5:20pm ( Monday to Thursday ). On Fridays, each shift finishes on the hour at 3, 4 and 5pm.