What you’ll do on a typical day:

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates
• Adhere to all Health & Safety and company procedures at all times

What you need to succeed at GXO:

• Previous experience in transport / warehouse administration or customer service environments
• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
• Proactive and solutions-focused approach with problem -solving skills
• Confident using Microsoft Office and transport/ logistics systems to manage data and reporting
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