Job Specification: Transport & Customer Support Administrator
Role Overview
We are seeking a proactive and reliable Transport & Customer Support Administrator to manage the day-to-day booking of transport jobs with our pallet carrier, liaise with hauliers and customers, and ensure the smooth running of delivery operations. This role requires a no-nonsense approach, excellent organisational skills, and the ability to handle challenges calmly and effectively.

Key Responsibilities

• Transport Coordination
• Book and manage daily transport jobs with our pallet carrier.
• Liaise with hauliers to monitor delivery progress and resolve issues.
• Follow up with customers to confirm deliveries and address concerns.
• Problem Resolution & Claims
• Act as the point of contact for delivery problems, liaising between the customer and haulier.
• Initiate and complete all damage claim documentation.
• Handle push-backs from insurers, ensuring claims are processed efficiently.
• Administrative Support
• Order and prepare product samples for delivery.
• Support the accounts team by checking invoices against transport jobs.
• Undertake general office and administrative duties as required.
• Customer Service
• Assist with overflow calls during peak times.
• Respond promptly and professionally to customer emails.
• Provide additional support across departments as business needs require.

Skills & Experience

• Strong organisational and time management skills with a practical, no-nonsense attitude.
• Previous experience in transport, logistics, or customer service (preferred but not essential).
• Confident communicator with the ability to liaise effectively with customers, hauliers, and insurers.
• Resilient when handling delivery issues and insurance disputes.
• Competent in Microsoft Office (Word, Excel, Outlook) and comfortable with general office systems.
• Attention to detail when processing documentation and checking invoices.
• Flexible and willing to take on varied tasks as required.

• Transport Coordination
• Book and manage daily transport jobs with our pallet carrier.
• Liaise with hauliers to monitor delivery progress and resolve issues.
• Follow up with customers to confirm deliveries and address concerns.
• Problem Resolution & Claims
• Act as the point of contact for delivery problems, liaising between the customer and haulier.
• Initiate and complete all damage claim documentation.
• Handle push-backs from insurers, ensuring claims are processed efficiently.
• Administrative Support
• Order and prepare product samples for delivery.
• Support the accounts team by checking invoices against transport jobs.
• Undertake general office and administrative duties as required.
• Customer Service
• Assist with overflow calls during peak times.
• Respond promptly and professionally to customer emails.
• Provide additional support across departments as business needs require