SAGA DOES NOT ACCEPT AGENCY CVS UNLESS SPECIFICALLY ENGAGED ON THE ROLE BY THE TALENT ACQUISITION TEAM. PLEASE DO NOT FORWARD CVS TO OUR RECRUITERS, EMPLOYEES OR ANY OTHER COMPANY LOCATION. SAGA WILL NOT BE RESPONSIBLE FOR ANY FEES RELATED TO CVS RECEIVED IN THIS UNSOLICITED MANNER.

LI-KH1

Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.

Main Responsibilities

• Completing outbound calls to all customers booked for our Chauffeur Car Service to ensure all components of their journey are correct and identify any errors that may impact the exceptional service we aim to always provide.
• Taking inbound calls from both our customers and suppliers and take ownership of any queries that require completion.
• Managing Microsoft outlook shared and individual mail adhering to agreed SLAs.
• Maintaining and updating all systems and databases with information supplied by other areas of the business that is relevant to the car service provision.
• Actioning changes, cancellations, queries, with a sharp focus on maintaining the efficiency of journey routing.
• Consideration of all changes which affect our customers, drivers, vehicles, flights, traffic and weather conditions
• Maintaining effective communications with customers, colleagues and third-party suppliers with relevant information related to pick up arrangements, luggage and mobility.
• Working closely with wider operational teams to ensure the support provision is aligned to the service needs of internal & external customers or brands.
• Supporting other areas of Transport when required to protect the overall delivery of our service provision.
• Updating Transport Team internal documents and systems for high quality record keeping across all areas of operation
• Any other duties deemed appropriate by the company in line with the company handboo