Transport / IP (TRIP) NOC Technician at Northern Technologies Group, Inc.

O'Fallon, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

70386.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Creation, Network Monitoring, Incident Correlation, Fault Analysis, Fault Isolation, Fault Correction, Service Restoration, Situational Awareness, Incident Escalation, SOP Evaluation, Technical Advice, Routers, Switches, Juniper, CISCO, DWDM

Industry

IT Services and IT Consulting

Description

Description Position Summary Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Due to contract requirements, US Citizenship is required along with a current clearance. Essential Duties and Responsibilities Create and update tickets utilizing ITSM. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure Notify necessary points of contact based on essential or heightened awareness networks, circuits or location of incidents Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshooting utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include testing, fault troubleshooting, fault localization, fault logging and assignment Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in training Network controllers within O&M; Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency of several functions within DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications (Knowledge, Skills, and Abilities) Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. 1 to 2 years of relevant experience. Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. General understanding of network topologies, both transport and IP. Preferred Qualifications Tech control facility or cyber transport experience Circuit actions and vendor experience IP architecture experience Telco NOC, inside or outside plant experience. Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management. Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Northern Technologies Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other protected status under federal, state, or local law. Travel 10% Shift Normal office hours that align with the core hours of the customer Note The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The salary range listed represents a good faith estimate and is provided in compliance with applicable pay transparency laws. The final compensation offered will be determined based on a variety of factors, including your skills, experience, qualifications, internal equity, and market conditions.

Responsibilities

The technician will monitor network events in real-time across multiple tools, performing incident correlation, fault analysis, and isolation to resolve alarm conditions across DISN services. Key duties include correcting faulty network elements, restoring service according to SLAs, and providing 24/7 sustainment support and situational awareness updates.