Key Operational Accountabilities:

• Lead the daily transport operation, ensuring routes are resourced, vehicles are available and deliveries are completed safely, on time and in full.
• Manage transport planning, route execution, driver deployment and contingency arrangements to respond effectively to volume changes, absence, disruption and customer priorities.
• Drive fleet utilisation, vehicle turnaround, route efficiency and driver productivity while protecting service standards.
• Maintain effective operational control throughout each shift, resolving delivery failures, delays, vehicle issues and other exceptions at pace.
• Manage drivers, transport supervisors and planning teams through clear objectives, visible leadership, performance reviews, coaching and effective communication.
• Monitor and improve operational KPIs, including OTIF, cost per delivery, vehicle utilisation, empty mileage, fuel performance, driver productivity, infringements and accident frequency.
• Control transport costs within budget, flexing labour and resource plans in line with volume while reducing agency, fuel, maintenance and subcontractor spend.
• Work closely with warehouse, customer service and commercial teams to align dispatch, loading and delivery plans and to improve end-to-end operational performance.
• Lead continuous improvement initiatives using transport systems, telematics and operational data to improve safety, service, efficiency and cost.