Transport Operations Center Manager – full-time – permanent – CTOC Poland at H&M Group

Robakowo, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transport Operations, Logistics Processes, Performance Management, Strategic Planning, Operational Planning, Resource Balancing, Escalation Management, Risk Mitigation, Budget Management, Cost Tracking, Stakeholder Relationship Building, Process Improvement, Workflow Optimization, Key Performance Metrics Monitoring, Team Leadership, Cross-functional Collaboration

Industry

Retail

Description

Company Description Job Description WHAT YOU’LL DO Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment. As Transport Operations Center Manager, you’ll lead cluster-level transport operations, ensuring daily efficiency, long-term strategic alignment, and strong collaboration across teams and stakeholders. Your main responsibilities will include: Leading the transport operations team in line with regional goals, ensuring cost efficiency, service reliability, and compliance. Developing and executing short-term operational plans, balancing resources and service quality. Overseeing project implementation and acting as the main escalation point for operational challenges. Coaching and developing team members, fostering engagement, inclusion, and continuous improvement. Managing budgets and tracking transport-related costs to meet financial targets. Building strong relationships with internal and external stakeholders to ensure alignment and smooth communication. Identifying opportunities to improve processes and workflows. Monitoring key performance metrics such as delivery reliability, cost control, and system efficiency. WHO YOU’LL WORK WITH You’ll collaborate closely with cross-functional teams and key stakeholders to ensure smooth and efficient transport operations. Your main collaboration partners will be: Regional Controlling Regional Transport Operations Team DC Management Teams External transport service providers Internal operations and project teams Local Sales Market Management Qualifications WHO YOU ARE We are looking for people with… Proven deep expertise in transport operations, logistics processes, and performance management A strategic and analytical mindset, with the ability to balance long-term planning and daily operations Strong problem-solving and decision-making skills, especially in resolving escalations and mitigating risks Solid financial acumen, including experience in budget management and cost tracking A proven track record of building strong relationships with internal teams and external partners Experience leading cross-functional teams and driving collaboration A background in implementing solutions that improve operational efficiency and cost-effectiveness And people who are… Strategic thinkers with a clear view of operational impact and long-term goals Collaborative and inclusive, fostering strong team dynamics and stakeholder alignment Adaptable professionals who embrace change and continuous improvement Confident and self-aware, with a strong sense of ownership and accountability Committed to delivering results while supporting team development and engagement Additional Information JOIN US This is a full-time role located in the Poznań area (Poland) with a local contract. The Transport Operations Center Manager is reporting to the Regional Transport & Trade Operations Manager. Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 22.02.2026. Due to data policies, we only accept applications through the career page. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

The manager will lead cluster-level transport operations, focusing on daily efficiency, strategic alignment, and strong collaboration across teams to meet regional goals regarding cost efficiency, service reliability, and compliance. Key duties include developing operational plans, overseeing project implementation, coaching the team, managing budgets, and building stakeholder relationships.