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Transport Operations Specialist at Primary Connect

Auckland City, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

0.0

Posted On

16 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Logistics/Procurement

Description

How To Apply:

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Responsibilities

Support day to day PC+ (4PL) transport operations by influencing key relationships with carrier partners, and managing exceptions for customers.
Manage relationships with small to medium-sized customers and manage and monitor internal freight movements and relationships with internal stakeholders.
Deliver great customer service to internal stakeholders, carrier partners and customers
Customer issue resolution - work between vendors and transport providers to ensure that any exceptions are resolved in a timely manner ensuring that customers and carriers see that the PC business adds value and simplifies their Supply Chain experience.
Manage a high volume of inquiries from internal and external stakeholders, address root cause of issues for mitigation and record and address customer expressions of dissatisfaction
Where reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindset, ensuring that the solutions strengthen relationships with all partners (customers, carriers, replenishment and DCs).
Exception management including claims, late or missed pick-ups, late deliveries, providing evidence of POD, re-bookings, return freight and any other exceptions that require interaction with customers