Your new role:

As the Transport Operations Support Manager, you will take ownership of the end-to-end transport administration function, leading a national team while driving accuracy, process improvement and commercial outcomes.

Key responsibilities include:

• Leading and developing transport administration teams, creating a culture of accountability and continuous improvement
• Standardising processes and implementing best-practice frameworks across the business
• Overseeing invoicing, billing accuracy, reconciliations and revenue integrity controls
• Managing customer, subcontractor and pricing setup within the Freight Management System
• Developing reporting, dashboards and KPIs to support business decisions
• Identifying and implementing automation initiatives to increase efficiency and reduce manual processes
• Partnering with Operations and Finance teams to improve workflows, compliance and customer outcomes
• Reviewing rates, margins and commercial performance to protect profitability
• Managing supplier relationships and supporting cost control initiatives
• Supporting credit risk management activities through customer credit monitoring and reporting systems

What you'll need to succeed:

• Previous experience in a senior transport, logistics or fleet administration leadership role
• Strong knowledge of Freight Management Systems and transport administration processes
• Demonstrated experience leading multi-site or national teams
• Strong commercial acumen and a focus on revenue protection and operational efficiency
• Proven track record in process improvement, automation and systems enhancement
• Excellent stakeholder management and communication skills
• A hands on leadership style with the ability to influence and drive change
• High attention to detail and a proactive, solutions-focused mindset

What you'll get in return:

• Join a respected and growing transport organisation in a pivotal leadership role
• Opportunity to shape and standardise national administration processes
• High level of autonomy and influence across operations, finance and systems functions
• Work with a collaborative leadership team focused on growth and innovation
• Office-based role located in the City of Kingston
• Long-term career development opportunities within a growing business