Responsibilities

• Maintain accurate and up-to-date information within the Transport Management System, ensuring jobs, statuses, notes and changes are correctly recorded
• Manage the administration associated with Network deliveries and collections, including manifests, paperwork, redeliveries, returns and failed or amended jobs
• Monitor daily freight volumes and identify capacity or resource issues, escalating and supporting alternative planning where required
• Communicate regularly with drivers, providing clear instructions and resolving operational issues throughout the working day
• Manage communications and queries from Network partners, customers and internal teams, ensuring issues are responded to accurately and promptly
• Work closely with the Warehouse team to ensure freight is correctly identified, available and prepared for planned routes, and that loading or freight issues are resolved quickly

Skills Required

• Excellent IT and systems capability, with the ability to navigate multiple systems quickly and accurately, learn new software rapidly and work confidently at pace
• Strong administrative and organisational skills, with excellent attention to detail and accuracy
• Previous experience within transport, logistics or planning, with an understanding of a fast-moving transport environment
• Strong logical thinking and problem-solving ability, with the confidence to assess issues and identify practical solutions
• Ability to prioritise multiple tasks and changing requirements while remaining organised under pressure
• Clear and confident written and verbal communication skills when dealing with drivers, customers, network partners and colleagues
• Good geographical knowledge, with an understanding of vehicle capacities, route planning and multi-drop operations

Personal Attributes

• Highly organised, accurate and dependable, with a strong sense of personal responsibility
• Calm and effective when working in a busy, fast-moving environment where priorities can change quickly
• Proactive and naturally inquisitive, with a willingness to learn and understand how the wider operation works
• A positive problem-solver who takes ownership of issues and follows them through to resolution
• A strong team player who communicates well and builds effective working relationships across Transport, Goods in Transit and Customer Support
• Flexible and open to new systems, processes and better ways of working

Responsibilities

• Maintain accurate and up-to-date information within the Transport Management System, ensuring jobs, statuses, notes and changes are correctly recorded
• Manage the administration associated with Network deliveries and collections, including manifests, paperwork, redeliveries, returns and failed or amended jobs
• Monitor daily freight volumes and identify capacity or resource issues, escalating and supporting alternative planning where required
• Communicate regularly with drivers, providing clear instructions and resolving operational issues throughout the working day
• Manage communications and queries from Network partners, customers and internal teams, ensuring issues are responded to accurately and promptly
• Work closely with the Warehouse team to ensure freight is correctly identified, available and prepared for planned routes, and that loading or freight issues are resolved quickly

Skills Required

• Excellent IT and systems capability, with the ability to navigate multiple systems quickly and accurately, learn new software rapidly and work confidently at pace
• Strong administrative and organisational skills, with excellent attention to detail and accuracy
• Previous experience within transport, logistics or planning, with an understanding of a fast-moving transport environment
• Strong logical thinking and problem-solving ability, with the confidence to assess issues and identify practical solutions
• Ability to prioritise multiple tasks and changing requirements while remaining organised under pressure
• Clear and confident written and verbal communication skills when dealing with drivers, customers, network partners and colleagues
• Good geographical knowledge, with an understanding of vehicle capacities, route planning and multi-drop operations

Personal Attributes

• Highly organised, accurate and dependable, with a strong sense of personal responsibility
• Calm and effective when working in a busy, fast-moving environment where priorities can change quickly
• Proactive and naturally inquisitive, with a willingness to learn and understand how the wider operation works
• A positive problem-solver who takes ownership of issues and follows them through to resolution
• A strong team player who communicates well and builds effective working relationships across Transport, Goods in Transit and Customer Support
• Flexible and open to new systems, processes and better ways of working