TRANSPORT SOLUTIONS ASSISTANT

Location: Loughborough Road, West Bridgford, Nottingham, NG2 7QP
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £13.47 per hour
Job Ref: OR12889

• Support the delivery of a wide range of specialised transport services, including specialist home to school transport, Youth offending, CFCS, Adult Social Care, and Respite short breaks for internal and external clients.
• Monitor contract performance through site visits and investigate issues reported by service users or clients.
• Ensure adherence to National and County Council safeguarding and child protection measures.
• Oversee the procurement and evaluation of best value ad-hoc transport for client departments.
• Evaluate Direct Travel Assistance Payments (DTAP) for parents and carers.
• Review and analyze contract performance against agreed specifications or service level agreements, assist in service reviews, and identify opportunities for efficiency savings, including site visits across the County.
• Identify savings by converting ad hoc contracts into longer-term contracts through efficient procurement.
• Ensure all service users have a certified Transport Care Plan when required, by liaising with care professionals and schools.
• Assess service development opportunities in collaboration with colleagues, clients, members of the public, and other stakeholders.
• Use bespoke software systems to maintain accurate financial and client information and generate reports as required.
• Verify payments to suppliers and clients, and monitor revenue returns where appropriate.
• Support Transport Officers in delivering service priorities and deputize for the Officers when required.
• Engage directly with clients and suppliers, maintaining a high level of customer care.