A LITTLE BIT ABOUT US

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 140,000 farmers in 18 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso achieved B Corp™ certification - joining an international movement of over 6,500 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 74 markets and has over 13’000 employees. In 2022, it operated a global retail network of 791 boutiques. For more information, visit the Nespresso corporate

WHAT TO EXPECT:

We are looking for a Delivery Services Specialist for Nespresso based at our Montreal location reporting into the Delivery Services Manager. Ensure outstanding last mile delivery services that meets Customer expectation, and in line with Nespresso international standards and guidelines. Drive innovative and sustainable solutions, in order to deliver distinct competitive advantage for Nespresso and the Customer. Manages overall operational day to day Last Mile Delivery and Transportation, for the Nespresso Canada Market.
A day in the life of Transport Specialist (e-commerce)

Delivery Services Business Development and Innovation

• Drive delivery services innovation and business development, implementing project portfolios and investigating industry advancements to enhance customer experience.
• Partner with commercial teams and supply chain management to define strategies, optimize distribution networks, and ensure high service levels for all delivery operations.
• Manage day-to-day operations of B2C parcel volumes, acting as liaison between logistics providers and carriers, and collaborate on vendor relationships and continuous improvement initiatives.
• Lead seasonality planning, define key performance indicators, conduct cost driver analytics, and implement cost-saving initiatives across delivery services.

WHAT YOU NEED TO KNOW

We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
• At least 4-8 years of professional experience in transport, logistics and distribution operations and Direct-to-Consumer business model/ Last Mile (logistics, distribution, customer experience).
• Must have ecommerce and/or retail experience
• Bachelor’s degree or equivalent experience in Supply Chain, Operations, or Procurement
• Experience in a fast-paced, complex global matrix organization
• Exposure to collaborative business development projects in logistics and distribution
• Proven track record in leading projects and initiatives effectively
• Proficiency in using systems for logistics and distribution processes and decision-making support
• Experience managing relationships with external providers for transport, warehousing, software tools, equipment, and packaging