What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Jacksonville, FL – Hybrid (3 days in the office, 2 days remote)
Schedule: Monday-Friday 8:00AM-5:00PM
Salary: $18.28 - $22.86 per hour based on experience
What work will you perform?
Provide support, training, and assistance to agents with the primary focus on increasing their heavy specialized customer base and revenue growth by increasing the agent’s interest in marketing heavy specialized opportunities and customers. Provide agents with assistance on projects, capacity and Landstar pricing tool. Work with all aspects of Heavy Specialized, understand the business, and explore all opportunities for success. Ensure that agents and capacity understand all state DOT rules and regulations of over-dimensional freight with safety as our number one priority.

REQUIRED MINIMUM EXPERIENCE AND EDUCATION:

• High School Diploma or GED
• 1 year of customer support in an office environment

PREFERRED EXPERIENCE AND EDUCATION:

• 1 year transportation experience
• 1 year experience with Heavy Specialized equipment, rules, and regulations

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills
• Strong ability to read and interpret department reports
• Working knowledge of U.S. geography
• Knowledge of Microsoft Office Suite
• Excellent interpersonal and communication skills.
• Problem resolution skills.
• Good organizational skills and ability to multi-task
• Self-motivated
  Why work at Landstar?
  Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
  Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
  If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
  Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
  Privacy Policy
  Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers

• Grow Heavy Specialized revenue by working with each agent to identify needs and opportunities in their customer base and help sell Landstar’s Heavy Specialized capacity.
• Develop high level of proficiency with Landstar Heavy Haul tools to support agent training opportunities.
• Establish open lines of communication with region management to explore growth opportunities and provide information; handling high volume of inbound and outbound calls.
• Prepare weekly, monthly, and quarterly reports to monitor Heavy Specialized agent revenue and customer information to be shared with region management.
• Communicate with every agent in your region daily, weekly, monthly as required by their needs, follow up on missed freight opportunities, and determine process improvements.
• Instruct Agents and Capacity on Over Dimensional Federal Regulations, state specific DOT requirements and Landstar Policies and Procedures.
• Provide customer service with support on service issues as needed.
• Develop working relationships and adhere to interaction protocol with the dedicated Heavy Haul Corporate Account Executive
• Develop a high level of efficiency with the Heavy Haul pricing resource(s).
• Flexibility to travel periodically for work activities/events with ability and access to pay for some travel expenses, submitting reimbursements based on Landstar travel policies