Transportation Coordinator – Italy
EF Go Ahead Tours
Location: Rome
Start date: January 2025
Product
At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!
The Role
The EF World Journeys Operations team is currently looking for ambitious, driven, and enthusiastic candidates for the position as Transportation Coordinator based in our office in Rome.
As a Transportation Coordinator, you work very close with the Transportation Team based in Zurich and the TD Department based in Rome. As a Transportation Coordinator you are responsible for all day-to-day operations related to airport transfers in Italy (Go Ahead Tours focused). You will be working closely with the Transportation Specialist for Italy, who is responsible for negotiating contracts, managing relationship with suppliers and managing budgets. You are also the first point of contact for our Tour Directors (guides) with any related questions to airport transfers and during emergency situations.

Core responsibilities

• Market Knowledge & Trends: Further foster your existing market knowledge and expertise through constant networking and research, competition awareness, and industry insights.
• Supplier relationship management: Maintain a positive and constructive relationship with existing and potential suppliers in the assigned market, in keeping with cross-product sourcing strategy. Provide all documentation to suppliers related to the upcoming bookings and train them on our systems to ensure smooth processes.
• Tour Director Relationships: Work closely with our EF Tour Directors to answer pending questions around transportation services related to their upcoming tours and whilst on tour.
• Emergency Response: Help problem solving around emergency cases on tour related to transportation services. Work closely with our Safety and Incident Response team to ensure effective case management.
• Invoice Management: Act as the main point of contact with our Accounts Payable team for invoice payments to suppliers. Working closely with the team to ensure our supplier relationships are maintained and suppliers are paid on time.
• Administrative: Ensure all systems and supplier updates are managed in due time and that all safety and cost guidelines are adhered to.
• Customer Experience: Work to balance cost and quality and achieve cross-product requirements.
• Technology: contribute to the development of technology solutions and the continuous improvement of current tools and processes.
• Team cooperation: Working closely with the Transportation Specialist (responsible for negotiating contracts, managing relationship with suppliers and managing budgets) of the assigned market and with the broader Transportation Team.

Requirements

• Bachelor’s degree or equivalent, preferably in business, economics, or tourism
• Fluency in English and Italian required, and a combination of French, German, Spanish and any other languages advantageous
• Similar work experience is a plus
• Strategic mindset whilst actively engaged to run day-to-day priorities
• Experience in the travel, tourism, educational travel, or online travel agency industry along with a strong interest and network in these fields is preferred
• Agile and open-minded team player
• Flexible, quick learner and a proven problem solver
• Comfortable in a fast-paced, dynamic environment
• Strong communication, negotiation skills and cultural awareness
• Strong organizational skills and attention to detail
• Able to analyze and question processes and strives to come up with creative ways of improving them. Think outside the box!

Application
Please submit your CV & Cover Letter online
Why you will love working at EF
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
EF World Journeys is a subsidiary of EF Education First
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com

• Market Knowledge & Trends: Further foster your existing market knowledge and expertise through constant networking and research, competition awareness, and industry insights.
• Supplier relationship management: Maintain a positive and constructive relationship with existing and potential suppliers in the assigned market, in keeping with cross-product sourcing strategy. Provide all documentation to suppliers related to the upcoming bookings and train them on our systems to ensure smooth processes.
• Tour Director Relationships: Work closely with our EF Tour Directors to answer pending questions around transportation services related to their upcoming tours and whilst on tour.
• Emergency Response: Help problem solving around emergency cases on tour related to transportation services. Work closely with our Safety and Incident Response team to ensure effective case management.
• Invoice Management: Act as the main point of contact with our Accounts Payable team for invoice payments to suppliers. Working closely with the team to ensure our supplier relationships are maintained and suppliers are paid on time.
• Administrative: Ensure all systems and supplier updates are managed in due time and that all safety and cost guidelines are adhered to.
• Customer Experience: Work to balance cost and quality and achieve cross-product requirements.
• Technology: contribute to the development of technology solutions and the continuous improvement of current tools and processes.
• Team cooperation: Working closely with the Transportation Specialist (responsible for negotiating contracts, managing relationship with suppliers and managing budgets) of the assigned market and with the broader Transportation Team