ABOUT US

First Class Trucking is a fast-growing brokerage focused on air cargo and time-critical ground. We deliver reliable service through a vetted national carrier network and tight, real-time communication.

This is a hybrid role: ~70–80% office (dispatch, customer updates, track & trace) and ~20–30% field at Chicago-area airport cargo terminals (primarily ORD) to oversee loading/unloading, verify counts, labeling, and securement, and support drivers on site. Ideal for someone who enjoys coordinating details in the office and isn’t afraid to get hands-on at the dock when needed.

What You’ll DoOffice / Dispatch (Primary)

• Plan, dispatch, and track shipments; proactively communicate ETAs, exceptions, and PODs.
• Coordinate with carriers and drivers; schedule pickups/deliveries and dock times.
• Provide responsive updates to clients; resolve issues (OS&D, delays, reworks).
• Maintain accurate load files: BOLs, AWBs, labels, photos, and delivery confirmations.
• Monitor HOS/ELD basics and ensure compliance with customer and carrier requirements.
• Use our TMS and standard tools for status, notes, and KPI accuracy.

Field / Airport Terminals (As Needed)

• Meet drivers at airline/CFS terminals to supervise loading/unloading.
• Count and verify pieces, dims/weight, labels, and AWB assignments; correct discrepancies.
• Ensure proper load securement (straps, blocking/bracing) and pallet integrity.
• Liaise with terminal staff for tender/recovery, documentation, and exceptions.
• Take photos, document variances/damage, and escalate issues promptly.

What You’ll Need

• 1–3+ years in trucking, air cargo, or freight forwarding (dispatch/customer ops).
• Strong communication, multitasking, and problem-solving in a fast pace.
• Comfort working at airport cargo terminals and interacting with drivers & airline staff.
• Ability to lift 40–50 lbs occasionally and work in warehouse/dock environments.
• Driver’s license and reliable vehicle
• Basic knowledge of air cargo docs (AWB/MAWB), labeling, and OS&D handling.
• Familiarity with TMS/office tools (email, spreadsheets, PDFs, photo capture).
• Eligibility to obtain airport/cargo-area badge (TSA background check/STA); prior badging at ORD is a plus.
• Hazmat/TSA/IAC familiarity a plus; multilingual a plus.

Schedule & Travel

• Full time, to be discussed

Job Types: Full-time, Contract
Pay: $17.00 - $22.00 per hour

Benefits:

• Paid time off

Work Location: In perso