Key Responsibilities

Transport Strategy & Performance

• Own and develop the transport and fleet KPI framework, setting targets and driving measurable performance improvement.
• Lead structured continuous improvement and root-cause analysis initiatives to improve service, cost and operational efficiency.
• Develop annual transport budgets and capacity plans, aligning fleet and manpower requirements with business growth.
• Translate retail volumes, promotions, peak seasons and new store openings into effective transport capacity and service plans.

Fleet & MHE Management

• Own vehicle and MHE availability, uptime and operational readiness through external maintenance contracts.
• Manage maintenance contractors, including scope, pricing, SLAs and performance.
• Technically assess maintenance requirements and invoices, challenging unnecessary work and ensuring cost effectiveness.
• Manage maintenance schedules, downtime and fleet lifecycle decisions, including utilization, replacement and disposal.

Transport Operations

• Lead daily delivery operations across multiple Distribution Centres, ensuring on-time, in-full and damage-free deliveries.
• Optimize routing, scheduling, loading, fleet utilization and delivery capacity.
• Oversee staff bus and labour transport operations with a strong focus on service and safety.

People Leadership

• Lead and develop a team of 70+ drivers and transport coordinators.
• Own workforce planning, recruitment, attendance, leave planning and performance management.
• Establish clear operating standards and build a culture of accountability and data-driven performance.

Technology & Innovation

• Identify and implement fleet technology including telematics, TMS, route optimization, fuel management and maintenance systems.
• Use data and technology to improve visibility, productivity, cost and service levels.

3PL & Commercial Management

• Develop and implement the 3PL strategy, including provider selection, contracting, SLAs and commercial negotiations.
• Manage 3PL performance against agreed service, cost and operational KPIs.

Compliance & Safety

• Ensure compliance with applicable UAE and Abu Dhabi transport, fleet and driver regulations.
• Oversee vehicle registration, insurance, permits, licensing, fines and toll management.
• Drive transport safety performance and reduce preventable incidents.
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