Transportation Manager at Westgate Resorts

Gatlinburg, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transportation Management, Budget Management, Guest Experience, Staff Coordination, Accident Response, Vehicle Maintenance, Communication, Training, Scheduling, Problem Solving, Compliance, Safety Management, Report Generation, Service Coordination, Team Leadership, Logistics

Industry

Hospitality

Description

Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. Job Description Manages the organizations operation and maintenance of motor vehicles for all sites. Oversees the day-to-day activities of the transportation & golf cart staff, vehicle fleet, and equipment including the maintenance of vehicles as well as taking direction from the department head. Also oversees the internal/external guest transportation experience. As Transportation Manager, you will: Oversee the overall operation and budget while spot checking the operation Ensure a smooth Transportation Experience for the guests, tours and team members and handle guest related issues Coordinate and schedule the Support Staff (approximately 30+ team members) and their daily duties Interact between departments Handle situations in the department, including accidents, inclement weather and the guest transportation experience concerns Process the hiring, advising, coaching, disciplinary actions, and terminations of team members Ensure adequate availability and cleanliness of shuttle/van/golf carts at all time Respond to the transportation needs and requests of the Sales and Marketing departments Respond to Resort pick up requests upon completion of the guest's tour Respond to accidents and follow established policies and procedures to maintain a safe environment Accountable for being completely aware of the status of all shuttle/van/golf carts are at any time along with knowing how many of each are available for use Dispatch shuttle/van/golf carts in a timely manner to various locations in an expeditious manner to ensure the best customer Communicate with drivers in the field while being compliant with Department of Transportation rules and regulations Communicate to drivers of any traffic issues such as road closures, lane closures & alternate routes to use etc Interact immediately with guests and various departments such as Sales, Marketing, to resolve shuttle/van/golf cart issues and/or problems Train employees; plan, assign and direct work Generate reports on an as needed basis Maintain and coordinate all service requests and service records Maintain driver logs and coordinate with Risk Management driver authorization To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications State Issued Driver’s License with an F Endorsement (Passenger Endorsement) High school diploma or general education degree (GED); two years or more of leadership experience, related experience and/or training; or equivalent combination of education and experience Ability to work a flexible schedule including nights, weekends, and holidays Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Transportation Manager oversees the operation and maintenance of motor vehicles, ensuring a smooth transportation experience for guests and staff. This role includes managing a team, handling guest-related issues, and coordinating transportation logistics.