Transportation Operations Coordinator (Customer Onsite) at Expeditors

Ellenwood, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Building, Customer Service, Issue Resolution, Supply Chain Management, Transportation Arrangement, Freight Forwarding Coordination, Carrier Performance Management, Warehouse Operations, Data Collection, Data Interpretation, Data Analytics, Stakeholder Collaboration, Logistics Inquiries, Shipment Monitoring, Bottleneck Resolution, KPI Development

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems Job Description Summary: The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances. Key Responsibilities: Build customer relationship and provide excellent customer service, understanding their needs and goals Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required Drive carrier and service provider performance for the Hub and Spoke locations Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly Acts as a liaison between Google’s warehouse vendor and carrier Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention Monitor inbound and outbound deliveries ensuring it reaches destination as requested Proactively approach and resolve bottlenecks in the shipping and receiving processes Develop and monitor carrier KPIs and metrics for transportation analysis Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs Qualifications Experience & Qualifications Requirements: Bachelor's degree or equivalent working experience 1-2 years experience in supply chain, logistics and or transportation (preferred) Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS). Knowledge of international shipping regulations and customs procedures Effective communication and negotiation skills Analytical mindset with the ability to interpret data and make informed decisions Ability to type 45wpm Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Shift: Monday - Friday (08:00am - 05:00pm)

Responsibilities

The Coordinator ensures smooth logistical operations by driving carrier and service provider performance through process coordination and analyzing needs to achieve the lowest cost transportation. Key duties include building customer relationships, managing the flow of goods, arranging transportation, and overseeing warehouse inbound/outbound activities.