Transportation Support Services Supervisor at Penske Truck Leasing

Reading, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Operations, Subject Matter Expert, Staffing Management, Performance Monitoring, Customer Service, Issue Resolution, Performance Management, Hiring, Training, Process Improvement, Time Management, Organizational Skills, Written Communication, Oral Communication, Active Listening, Decision Making

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert (SME) for Coordinator functions, providing guidance and supplemental training to TSS Associates. Will be required to perform Coordinator duties as needed during periods of staffing shortages, volume spikes, or other operational demands. Resolve any issues that impact daily operations and ensure that team meets established department goals. Schedule: 2nd Shift 1pm - 11:30pm Wednesday - Saturday (This position supports a 24/7 operation. Flexibility to work weekends and holidays are required, and Supervisors are expected to maintain availability and respond to operational needs outside of assigned shifts.) Additional Benefits: • Paid Time Off • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • 401K • Associate Referral Program • Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Major Responsibilities: -Monitor team productivity and performance. -Ensure proper staffing requirements are met daily for TSS. -Keep team motivated to achieve department goals and targets. -Provide follow up to internal and external customer requests through email and by phone. -Coach coordinators/assist in resolving escalated customer service issues. -All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling. -Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals. -Other projects as assigned by the manager About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics [https://www.penskelogistics.com/] to learn more.

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Responsibilities

This role supervises the daily shift operations of the Transportation Support Services call center, ensuring adequate staffing and acting as the subject matter expert for coordinator functions. Responsibilities include monitoring productivity, coaching staff, handling performance management, and driving initiatives to improve team performance and customer satisfaction.