Be at the heart of every journey, bringing meticulous care to world-changing experiences.
Location: Remote | Start Date: ASAP | Contract: Permanent

GUIDE & SUPPORT LIFE-CHANGING GROUP TRAVEL EXPERIENCES

At World of Difference (sister company to GVI), travel isn’t just about where you go - it’s about how it changes you. If you’re passionate about cultivating deep connections, driven by exceptional customer satisfaction , and thrive on meticulous coordination to bring incredible group adventures to life, this is your opportunity to shine.
As a Travel Account Manager, you’ll be the trusted partner for our participants and internal teams, managing every detail of the journey with care and precision, from contract to delivery.

LEARN MORE ABOUT US:

World of Difference

✨ WHY THIS ROLE MATTERS

Every relationship you cultivate directly contributes to meaningful travel that generates connection, respect, and sustainable impact worldwide. Your dedication to client satisfaction and retention isn’t just a metric; it’s the foundation upon which unforgettable journeys are built and lasting positive change is made.

WHAT YOU’LL BE DOING

• Champion Client Satisfaction: Become obsessed with the client experience, anticipating challenges and owning solutions to ensure every trip detail exceeds expectations.
• Cultivate Lasting Relationships: Build strong rapport to establish loyalty and ensure participants consider World of Difference a trusted partner.
• Masterful Project Coordination: Oversee the entire group travel process from contract to delivery, coordinating seamlessly with internal operations, sales, and business development teams.
• Bridge Communications: Act as the vital link between our participants and internal departments, ensuring clear understanding of requirements and deliverables.
• Proactive Problem Solving: Anticipate client needs and address potential challenges proactively, maintaining high levels of satisfaction.
• Support Growth & Impact: Collaborate with sales and business development through offering tailored solutions and supporting new business meetings where required.
• Manage Pre-Departure Support: Assist travellers with documentation collection, payment chasing, expectation management, and host engaging webinars.