Full job description

Location: Office based

Hours: Full time (8:30am – 5pm, Monday – Friday)

Salary: £26,500 to £27,500 per annum

Our client is looking for someone initally on a temporary basis with a view to become permanent for the right candidate.

This is an exciting opportunity for a Travel Administrator to join a specialist business.

About the Opportunity

We are seeking a highly organised and detail-focused Travel Administrator to join a successful and growing travel business based in Norwich.

This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering outstanding customer service and has a keen eye for detail. You will play an important role in supporting customers throughout their travel journey, ensuring all arrangements are managed accurately and professionally.

It focuses on administration, coordination and delivering an exceptional customer experience.

The Role

As a Travel Coordinator, you will be responsible for supporting clients before, during and after their travel arrangements. You will ensure bookings are managed efficiently, travel documentation is accurate, and customer enquiries are handled to the highest standard.

We're looking for someone who is organised, dependable and committed to providing excellent service, while maintaining exceptional attention to detail.

Key Responsibilities

Deliver consistently high levels of customer service
Prepare and issue accurate travel documentation
Coordinate travel arrangements, including flights, transfers and accommodation
Respond to customer enquiries via telephone, email and social media
Maintain accurate and up-to-date customer records
Monitor and process payments
Liaise with suppliers to confirm arrangements and resolve queries
Support colleagues and internal departments to ensure smooth delivery of bookings
Complete administrative tasks accurately and within deadlines

Responsibilities