POSITION OVERVIEW

The Corporate Travel Agency Manager is a senior leadership role within a travel services organization, specializing in managing the corporate client segment. This position is responsible for developing and executing travel management strategies that meet client needs, drive efficiency, optimize cost, and ensure compliance with travel policies and regulations.
The manager serves as the primary liaison between corporate clients and internal teams, leading a group of travel consultants, managing relationships with vendors and suppliers, and implementing tools and processes that enhance the travel experience while controlling costs. This role requires a high level of expertise in business travel, negotiation, vendor management, policy development, and customer service.

EDUCATION:

• Bachelor’s degree in Business Administration, Travel & Tourism, Hospitality, or a related field (required).
• MBA or other relevant postgraduate degrees (preferred).

PROFESSIONAL EXPERIENCE:

• 5+ years in corporate travel management or travel agency operations.
• At least 2 years in a managerial or supervisory role.
• Proven experience managing high-value corporate accounts.

TECHNICAL SKILLS:

• Proficiency in GDS platforms (e.g., Sabre, Amadeus, Galileo).
• Experience with travel management systems and OBTs (Concur, Serko, etc.).
• Familiarity with CRM systems, financial reporting tools, and Microsoft Office Suite.
• Understanding of global travel documentation, visa processes, and compliance issues.

SOFT SKILLS:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving skills.
• High emotional intelligence and client empathy.
• Exceptional attention to detail and multitasking ability.