DUE TO OUR EXCITING EXPANSION AND INTERNAL PROMOTION… we are seeking a new member to join our travel family in the coming weeks/months, at this stage we only welcome applications from those with previous travel agent experience, who can commute and work in Cottingham, you must have the right to live and work in the UK.

REQUIREMENTS

· A minimum of 1 year travel retail experience or 3 years wider travel industry experience is essential.

IN RETURN WE OFFER…

• Fairly distributed Saturday shifts on the rota.
• Private BUPA health care for all staff members.
• Generous yearly travel concession voucher for yourself!
• Monthly bonus scheme, paid directly in to your wages, up to £10,000 per year!
• Discounted staff travel scheme
• Discount for family and friend travel
• 29 days annual leave
• Prosecco Saturdays!
• Paid for work events
• Paid for staff meals out
• Paid for overseas Christmas staff party… this year we are heading for Tenerife!
• Opportunities to travel on educational trips to many amazing places around the world, provided to us by our amazing suppliers, in the last year we have had 12 education trips given out to the team including Mauritius, A Caribbean Cruise and A tour of the European Capital Cities.
  At present, this vacancy is only open for those with the above essential experience.
  If this vacancy sounds like the perfect role for you, please do not hesitate to apply… you could just be the one we are looking for!

· Providing a high level of customer service to clients during various tasks
· Sourcing and promoting offers on our social media channels.
· Creating bespoke itineraries according to customer requirements.
· Working towards monthly targets
· Responding to customer enquiries promptly
· Using personal experience to engage with clients requirements
· The ability to demonstrate product and destination knowledge
· Provide customers with well-presented itineraries and descriptive emails
· Being aware of the importance of positive customer feedback
· Good geographical knowledge
· Effective organisational skills to manage all stages of the booking cycle.
· Creating the booking on the suppliers system and loading it on our inhouse system
· Managing the customers file and journey throughout
· Answering pre and post travel questions accordingly
· Dealing with any complaints (with the managers assistance)
· Conducting welcome home calls and actively seeking feedback.
· Being a considerate team player
· End of day routine as devised by the Branch Manager.