Travel and Concierge Experience Consultant (Netherlands) at American Express Global Business

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

High-end Customer Service, Travel Planning, Hospitality Management, English Communication, Computer Literacy, Geography Knowledge, Relationship Building, Problem Solving, Time Management, Prioritization, Multi-tasking, Data Privacy, Booking Tools, Premium Servicing

Industry

Financial Services

Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Philippines (2025) by the Everest Group American Express Travel and Concierge Experience (TCE) serve American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences. Our Travel and Concierge Experience consultants use their passion for travel and their ability to use one’s own initiative to resolve enquiries. Delivering outstanding experiences to our customers who are using our various American Express channels! This is a critical frontline role in our contact center, taking inbound and outbound calls to and from our most premium card members. Our consultants are brand ambassadors who take pride in delivering personalized solutions for travel and lifestyle requests. They help our Centurion Card Members access their exclusive programs and unique benefits, assist with website navigation, and make bookings through multiple channels. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Provide personalized travel and lifestyle solutions for premium American Express Card Members through inbound and outbound channels. Act as a brand ambassador by managing bookings and helping Centurion members access exclusive benefits.