ROLAND Assistance GmbH is one of the leading assistance service providers in Germany. More than 160 international clients with over 30 million customers from various sectors rely on the company's B2B service concepts. ROLAND Assistance offers the outsourcing of business processes for the automotive and insurance industries: from mobility services and claims management to customer service. ROLAND Assistance employees speak over 25 languages ​​and work with a global network of partners.

Make a strong team even stronger.

YOUR TASKS

: You process, monitor, and manage complex transactions related to travel and health insurance as well as various mobility services

. You are the first point of contact and provide telephone support to our customers in medical and technical emergencies worldwide

. You ensure medical care and initiate necessary measures

. You assist our customers with maintaining their mobility and organize safe onward travel.

You handle all correspondence with customers, partners, and service providers.