SUMMARY:

Responsible for the successful operations of the Travel Center, in accordance with company policies, budgets, procedures and specifications. Responsible for ensuring efficient and prompt service for Travel Center customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensures all transactions are handled according to Golden Acorn Policy for his/her sales.
• Assures security of cash drawer during entire shift.
• Presents a professional, friendly, and courteous image to customers and employees. Even when handling non-routine situations.
• Provides customer-service-related assistance in the Travel Center, such as assisting customers with selection and/or purchase, promoting suggestive selling, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Must perform routine cleaning of the Travel Center to maintain Golden Acorn Casino image.
• Ensure product levels are at sufficient at all times by performing stocking duties.
• Will aid in conducting monthly inventory on an as needed basis.
• Ensures a maximum level of customer service and satisfaction in the Travel Center is achieved.
• Physical ability to stand for extended periods of time and move merchandise around the Travel Centers needed on a daily basis
• Must maintain product knowledge for all inventory items so as to be able to explain features and benefits.
• Knowledge of all Gaming and beverage regulations.
• Ability to work varied hours/days, including nights, weekends and holidays as needed.
• Responsible for maintaining a consistent, regular attendance record.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or GED required. Minimum of two to three years’ previous experience required.

SPECIAL QUALIFICATIONS:

Strong interpersonal and communication skills required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ensures all transactions are handled according to Golden Acorn Policy for his/her sales.
• Assures security of cash drawer during entire shift.
• Presents a professional, friendly, and courteous image to customers and employees. Even when handling non-routine situations.
• Provides customer-service-related assistance in the Travel Center, such as assisting customers with selection and/or purchase, promoting suggestive selling, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Must perform routine cleaning of the Travel Center to maintain Golden Acorn Casino image.
• Ensure product levels are at sufficient at all times by performing stocking duties.
• Will aid in conducting monthly inventory on an as needed basis.
• Ensures a maximum level of customer service and satisfaction in the Travel Center is achieved.
• Physical ability to stand for extended periods of time and move merchandise around the Travel Centers needed on a daily basis
• Must maintain product knowledge for all inventory items so as to be able to explain features and benefits.
• Knowledge of all Gaming and beverage regulations.
• Ability to work varied hours/days, including nights, weekends and holidays as needed.
• Responsible for maintaining a consistent, regular attendance record