STEP INTO THE ROLE – JOIN OUR IMMERSIVE TASTER SESSIONS IN SEPTEMBER!

Curious about what it’s really like to be a Customer Service Advisor at Charles Taylor? Our upcoming hands-on taster sessions on Thursday 4th of September and Wednesday 10th of September will give you a real feel for the job. You’ll experience the key aspects of the role, explore both the technical and soft skills needed, learn about our company values, and meet team members who can answer your questions.

THE ROLE

As a Travel Claims Handler, you’ll be the first point of contact for customers facing unexpected travel problems. You’ll listen, empathise, and guide them through the claims process — making a real difference at a difficult time.
Some calls can be challenging and emotionally charged. Our customers contact us when their holiday hasn’t gone to plan, so resilience and empathy are key.

KEY RESPONSIBILITIES

• Assessing claims, confirming policy coverage, and gathering required documentation via phone and email.
• Resolving claims efficiently while delivering excellent customer service.
• Managing a high volume of calls and emails.
• Providing clear, accurate verbal and written guidance throughout the claims process.

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this