Travel Concierge & Operations Specialist at Pavago

, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel Coordination, Logistics Management, White-Glove Service, Real-Time Request Management, Vendor Coordination, Problem Solving, Client Experience, Time Management, Professional Communication, Attention To Detail, Operational Efficiency, VIP Services

Industry

Staffing and Recruiting

Description

Travel Concierge & Operations Specialist (Remote) – Luxury Travel | Real-Time Operations | White-Glove Service Location: Remote Working Hours: EST Type: Full-Time About the Role We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team. This is a high-speed, execution-heavy role — not routine admin work. You’ll coordinate complex travel logistics, manage real-time requests, and deliver a white-glove client experience at every step. If you can think fast, stay organized under pressure, and execute flawlessly — this role is built for you. What You’ll OwnEnd-to-End Travel Operations Coordinate full travel logistics: Flights Ground transportation Hotels & accommodations Special/VIP requests Ensure every detail is executed with speed, precision, and zero errors Track schedules, bookings, and client requirements in real time Real-Time Request Management Handle live requests from clients, passengers, and internal teams Manage last-minute changes without disrupting the experience Prioritize multiple urgent requests simultaneously Maintain composure and accuracy in fast-moving situations White-Glove Client Experience Deliver high-touch, premium service in every interaction Anticipate needs before clients ask Coordinate premium services: Catering Luxury hotels Ground transport Maintain polished, confident, and professional communication Vendor & Stakeholder Coordination Liaise with operators, vendors, and internal teams Ensure all partners meet white-glove service standards Maintain clear, structured communication across all parties Problem Solving & Execution Excellence Resolve issues quickly without compromising client experience Identify risks before they become problems Continuously improve workflows and operational efficiency What Success Looks Like Travel operations executed flawlessly with zero errors Clients receive seamless, premium service at all times Last-minute changes handled smoothly without friction Communication is clear, proactive, and professional No detail missed — ever What Makes You a Strong Fit Detail-obsessed — nothing slips through the cracks Calm under pressure in high-stakes situations Fast thinker with strong problem-solving instincts Highly organized and process-driven Strong sense of ownership and accountability Comfortable working in constantly changing environments Requirements (Must-Have)Experience Background in: Travel coordination Operations or logistics Concierge or client services High-touch / white-glove environments Core Skills Ability to manage multiple real-time requests Strong organizational and execution skills Excellent written and verbal communication High attention to detail and accuracy Nice to Have Experience in: Private aviation Luxury travel Hospitality or VIP services Concierge or high-end client service background Experience handling complex, time-sensitive logistics What a Typical Day Looks Like Coordinate travel bookings and logistics Handle real-time client requests and changes Communicate with vendors and internal teams Monitor schedules and ensure flawless execution Solve issues quickly and proactively Maintain premium service standards across all touchpoints In short: You ensure every client experience feels effortless, premium, and perfectly executed. Why This Role Stands Out High-impact role in luxury travel & aviation operations Fast-paced environment (no repetitive admin work) Direct exposure to premium clients and complex operations Opportunity to grow into: Operations leadership Client experience roles Travel or aviation management Interview Process Initial Screening HR Interview Final Interview Apply Now If you can operate under pressure, manage complexity, and deliver white-glove experiences without missing a detail, this role gives you the opportunity to work at the highest level of travel operations. Apply now and become the person who makes complex travel feel effortless.

Responsibilities

Coordinate complex end-to-end travel logistics and manage real-time requests for luxury clients. Ensure a seamless, high-touch experience by liaising with vendors and resolving operational issues quickly.