• Issuance of end-to-end Tickets and Calculations of International airfares.
• Re-calculations and Re-issuance of pre-departure/post-departure Tickets with/without ADC.
• Booking, Pricing & Issuance of Ancillary & Auxiliary services, such as EXST/Sports Equipment/Musical Instruments etc.
• Handling of Airline Schedule Changes, Communication with affected passengers and modification of Itineraries.
• Respond to TEAMS board queries related to Fares & Ticketing matters.
• Action all Re-calculations of voluntary changes to an itinerary, e.g., Upsell, Change of Date/Fare Brand etc.
• Process all Airline Agency Debit Advises expeditiously.
• Have a thorough understanding of Refunds calculations, Under-collection processing, TAX modification & collection.
• Monitor & Handle all SalesForce Inbox Correspondences within SLA.
• Action Airline Queues – TTLS, DUPES, SSRS, S/CHG & RI expeditiously.
• Undertake administrative functions and other duties as directed by the Team Leaders, CSSM and MD as and when required.
• Handle all failed flights and raise MMRs as required with recommendations on how to pre-empt and mitigate the situation.
  Job Type: Full-time
  Pay: From £30,000.00 per year

Additional pay:

• Bonus scheme
• Yearly bonus

Benefits:

• Bereavement leave
• Company events
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 07/03/2025
Reference ID: 2500006

Please refer the Job description for details