• Managing, planning and assisting with clients’ travel preferences and creating a tailored itinerary based on their budgets.
• Organising end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation.
• Documenting and maintaining records of clients’ payments, invoices, and other travel-related bookings in a timely and accurate manner.
• Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations.

REQUIRED SKILLS AND QUALIFICATIONS

• A graduate degree in hospitality, travel or a related field.
• Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.
• Meticulous planner with attention to detail with bookings, payments or other travel-related requirements.
• Excellent communication and managing skills to build and maintain client relationships.
• Proficiency in research and writing (local and international travel arrangements).
• Ability to work under tight deadlines and manage multiple client bookings.
• Expertise in specific types of travel, such as adventurous, luxury, or corporate travel.

PREFERRED SKILLS AND QUALIFICATIONS

• Experience with travel booking software like Sabre, Amadeus, or Travelport.
• Relevant certifications like IATA/UFTAA (International Air Transport Association/United Federation of Travel Agents’ Associations), TAAI (Travel Agents Association of India), or IITC (The International Institute of Travel).
• Passion for travel and customer service.

• Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.
• Provide exceptional client service with planning and booking business/leisure trips.
• Maintain relationships with clients, vendors, travel partners, and other stakeholders.
• Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
• Educate the clients regarding the cancellation policy, refunds or any penalties.
• Research and negotiate with travel vendors for the best possible rates and packages.
• Prepare marketing and promotional methods to sell tour itinerary packages.
• Stay informed about travel trends, regulations and industry-related news to offer the best possible service.