QUALIFICATIONS/EXPERIENCE

· Educated up to GCE ’O’ Level or equivalent · Travel and Tourism qualification desirable · Experience working in a travel sales, customer service and/or aftersales environment within the Travel Industry (Tour operator, Retail, Airline Reservations & Ticketing) · Widely travelled with a passion for destinations such as Dubai, Indian Ocean and Far East destinations · Experience creating travel itineraries from a luxury tour operator or travel agency background · Working knowledge & understanding of ABTA and its rules desirable · Skills/Knowledge/Requirements · A customer-focused approach and the drive to exceed the customers’ expectations. · Excellent verbal and written communication skills · Ability to build rapport with a diverse range of customers. · Problem-solving skills and ability to use initiative to resolve issues. · Be able to multi-task in a fast-paced Customer Service environment.· Excellent written and verbal communication skills. · Strong organization & time management skills. · Proficient in MS office applications. Knowledge of working with GDS/CRS within the travel industry is an advantage · Flexibility to work shifts: Day shifts from the Office and Late Shifts/Weekends & Bank Holidays from Home.

Our Travel Consultants are expected to deliver a very high standard of customer service for a range of product portfolio and destinations on offer. Additionally, they are expected to provide operational & service support to customers prior to departure, during their holidays, and also after their return home. We are looking for people with drive, enthusiasm, and a natural flair for delivering a high level of customer service at every stage of the customer’s journey. You will also be passionate about service, be innovative, flexible, reliable, and have an ability to work independently but also as part of the team.
Key Accountabilities & Responsibilities:
· Provide award-winning Customer service over the phone and email correspondence. · Ensure that all forms of contact with the customer are handled quickly and efficiently to achieve or exceed service targets against key performance indicators · Be able to handle customer queries and after-sales requests within our prescribed SLA. · Work collaboratively with all business units to improve efficiencies and the delivery of high service quality levels for optimal customer experience · Contribute towards your own personal development by keeping up-to-date with our Product offering, new additions, and changes to the portfolio. · Have an ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business. · Have an ability to interact and effectively communicate with a host of third-party suppliers in order to complete a service requirement for our customers. · Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other types of crisis situations including, but not limited to cancellation situations pre or post-departure.