Travel Consultant - Marine & Offshore at Prosupport Services Company Ltd

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Travel Management, GDS, Communication, Problem Solving, Teamwork, Time Management, Attention to Detail, Negotiation, Relationship Building, Travel Guidelines, Adaptability, Analytical Skills, Technical Proficiency, Multilingual Communication, Industry Knowledge

Industry

Travel Arrangements

Description

Marine Tours – proudly recognized as one of the Best WorkplacesTM 2025 – is a leading travel management company in Southeastern Europe, with over 45 years of experience and in-depth expertise in business travel needs. With a long-standing tradition at the service of the global maritime community, Marine Tours delivers superior travel services for seafarers and shipping executives (Marine & Offshore Travel). Its operations also extend to the Corporate Travel sector, where it acts as a valuable strategic partner of leading Corporate Clients in the Greek market. Additionally, the Company specializes in incentive travel, as well as conference and event management (MICE). Travel Consultant – Marine & Offshore For our growing Operations Team in Marine Tours, we are looking for energetic, enthusiastic and talented individuals with strong team spirit who will use their expertise to drive a solid personal & team performance. We need passionate and committed individuals with a strong sense of Excellence in Customer Experience who want to make their mark. It’s the perfect time to take the next step in your career! Your Role As part of a highly motivated team of travel management consultants your main role is to offer the full suite of travel services to Marine Tours customers and consistently exceed their expectations and deliver exceptional results. The position reports to the Manager, Marine & Offshore department. Your Responsibilities You will attend emphatically to customer needs and always offer the best options possible to perfectly match their requests You will be very competent in communicating with the customer over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international routes, accommodation, transport, insurance and tariffs You will efficiently provide airfare / ferry / Voucher and other travel documents while able to amend the existing reservations (reissue-refunds-EMD) according to customer requirements Offer expert advice on routes depending on the preference and budget of customers, taking into account all special rates Be fully aware and apply the corporate travel policy of your customers, contract details, special requirements and arrangements You will expertly maintain and enhance traveler profiles of the customers to which you provide continuous service Maintain and nurture excellent relations with suppliers in order to secure optimum terms and smooth resolution of any issues Foster excellent relationships with other colleagues and departments in order to ensure cross departmental efficiencies Demonstrate personal accountability that delivers premium value and drives results You will be the point of reference for the customers and you are expected to handle proficiently Internal and External Customer Issues Your Profile Tourism, Hospitality or Business studies at degree level or equivalent Minimum 5 years travel industry experience required in a similar role Strong know-how of GDS (Galileo/Amadeus /Sabre/Forth CRS) and other reservation systems (air tickets, hotels, cars and sea transfers) Excellent user of MS Office (Word, Excel) Excellent knowledge of travel & medical guidelines, country entry procedures, safety, local customs & related matters Outstanding team spirit and a strong will to support your colleagues deliver exceptional customer service Ability to analyse customer needs and collect valuable knowledge on personal preferences on all travel related aspects Exceptional ability to interface and develop strong relationships with high profile customers Strong ongoing interest on all new trends and comprehensive knowledge of the travelling industry is a must First-rate written and verbal communication skills in Greek and English Strong problem-solving skills and the ability to successfully resolve customer issues Flexible and inquisitive personality We strive to continuously improve our services and consistently exceed customers’ expectations. The right person will ... Be at their best in a fast-paced and very challenging environment where anything can happen in a day’s work Make things happen and turn resourcefulness into second nature Take immense pride in expertly managing time and priorities Love working in a strong team culture where positive communication and great ideas are considered a must If you think you have what it takes, we are looking forward to hearing from you!

Responsibilities

The Travel Consultant will provide a full suite of travel services to customers, ensuring their needs are met and expectations exceeded. They will also maintain relationships with suppliers and handle customer issues proficiently.