Travel Consultant

at  Queensland Rail

YOU’LL CONNECT QUEENSLAND. WE’LL CONNECT YOU TO AN AMAZING CAREER.

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail’s Travel Centre based in Rockhampton. Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role. This is a fixed-term full-time position until January 2026 that generally works between the hours of 05:30 to 15:00. You will also be required to work a weekend on a rotational basis (1 in 4 weeks).

• Provide a service for the correct issue and processing of all rail tickets in Queensland and third party products through the provision of:
• Accurate informative and advice to customers
• Correct and efficient ticketing of rail and third party
• Accurate and timely processing of payments including credit / debit cards, cash and account holders
• Contribute to the maximisation of Travel Centre revenue by upselling Queensland Rail Travel and third party products and services and developing repeat business
• Ensure policies and regulations regarding ticketing, bookings and office administration are complied with
• Utilise nominated reservations systems to ensure an efficient service is provided to customers.
• Maintain a high level of knowledge of Queensland Rail Travel services and products and third party products, services and promotions by attending training, and familiarisation duties.