• Melbourne CBD Head Office | RACV Travel & Experiences
• Full-time 38 hours week
• Competitive Salary | Generous employee benefits & discounts on RACV products & resorts

THE RACV DIFFERENCE

If you’re curious, we’re always looking for the best and brightest minds to come aboard for the journey.

Working in our professional team of travel experts in a central reservations and sales call centre environment, you will report to the Team Leader, and your key responsibilities for the role include:

• Attending to a high volume of phone calls and email enquiries from our members, guests and partners in a professional manner, ensuring all reservations are accurate and complete
• Upsell, cross sell and promote products across our RACV 10 resorts & clubs and broader travel/tourism products
• Manage leisure bookings and update reservations
• Attend to enquiries of new reservations, booking maintenance and escalations
• Report on sales, call centre performance and contribute to sales targets