Travel Consultant/ Trainee Travel Consultant (Inbound)

at  EXO TRAVEL SINGAPORE CO PTE LTD

ABOUT THE COMPANY

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.
We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.
As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you. Here are some of the benefits of working with us:
· Diverse, caring and inclusive work environment that makes all members feel at home
· Fun, friendly and collaborative company culture
· Opportunities for travel
· Flexible and hybrid work arrangements
· Regular social events and comfortable working spaces
· Opportunities to upskill and receive specialized training (soft skills included)
· Ability to volunteer or engage in community-led projects with EXO Foundation

POSITION OVERVIEW

We are looking for a Travel Consultant/ Trainee Travel Consultant with great enthusiasm for travelling. You will be responsible in liaising with our clients and sales offices, creating travel itineraries and processing bookings. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. Your ability to monitor and handle any concerns or issues relating to the client’s travel within a short interval will be critical for this position. We have clients from all over the world, however we specialize in European, US and Australian markets.
If you are enthusiastic about travelling and have excellent communication skills, you are perfect for this role. We welcome applicants who have the skills to provide excellent customer service and love to plan fantastic travel experiences to join us!

QUALIFICATIONS:

• Higher-NITEC/ Diploma/ Degree in Tourism or related field.
• One year working experience within the Tourism/Hospitality industry is beneficial.
• Fluent in spoken and written English. French/ German/ Spanish as a second language would be an advantage.
• Profound understanding of western culture and client expectations.
• Good knowledge in MS Office, Google Suite and Google Workspace.
• Knowledge in TourPlan system will be an advantage.
• This position is only open to candidates with a legal ability to work in Singapore.

SKILLS:

• Affinity with travel industry and knowledge of destination and surrounding countries.
• Ability to work under pressure in peak season periods within timeline.
• Demonstrable ability to handle crises.
• Ability to work as part of a team with excellent interpersonal skills
• Strong time management & organisational skills to manage multiple projects simultaneously.
  Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.
  Job Type: Full-time
  Pay: $2,300.00 - $3,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Professional development
• Work from home

Schedule:

• Monday to Friday

Education:

• GCE ‘A’ Level or equivalent (Preferred)

Experience:

• Travel planning: 1 year (Preferred)

Work Location: Hybrid remote in Singapore 04866

• Ensure that EXO’s standard procedures are applied & delivered at optimal level consistently.
• Correspond with overseas travel agents/ partners of the company and provide them accurate, up-to-date and correct travel information.
• Provide exceptional client service & plan travel itineraries for Tour Operators/ Travel Agents.
• Leading agents’/clients’ inspections to explain, confirm and possibly upsell additional services.
• Strive to achieve a high ratio of conversions versus enquires and hit revenue and profit targets
• Ensure quotations/ proposals are sent out to agents/clients in a timely manner.
• Issue invoices, collect deposits and balances promptly.
• Ensure all sales are reported in TourPlan software for your sales report.
• Supply travellers with pertinent information and useful travel/holiday materials.
• Work with Operations Team to deliver optimal service to clients on the ground.
• Handle unforeseen problems and complaints.
• Establish and maintain excellent working relations with our preferred suppliers and negotiate for the best terms & conditions.
• Maintain supporting information needed for internal and external usage such as fact sheets, photographs, route notes and product descriptions.
• Keeping EXO Sales Offices informed of new products and their USP factors.
• Always looking to improve handling time and productivity.
• Communicate with and exchange best practices with other EXO Travel Consultants.
• Staying updated by attending seminars or conferences about the latest tourism trends, regulations and safety measure to provide informed recommendations.