Travel Coordinator | 5:2 | Balcatta Support Centre at Sodexo

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel Coordination, Customer Service, Time Management, Teamwork, Communication, Adaptability, Microsoft Systems, D365 CRM, Problem Solving, Attention to Detail, Flexibility, Proactive Approach, Booking Systems, Compliance Checks, Stakeholder Engagement, High-Pressure Environment, Positive Attitude

Industry

Facilities Services

Description

Company Description Do you have a passion for the travel industry? We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office. The position is permeant, full time, 38 hours per week, and requires weekend coverage every 5 weeks as part of a roster (Weekday off the following week). Weekend shifts work from home. Hours of roster coverage across the team: 6am to 6:30pm Monday to Friday / 8am to 4pm Saturday and Sunday The different shift patterns are: 6am to 2pm (EARLY) 10.30am to 6.30pm (LATE) These shifts rotate on a EARLY – MID – LATE pattern with one weekend shift every 5th week. Who are we looking for? We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination. The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels. What You’ll Do Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region Collaborate and work in alignment with our client requirements, timeframes and systems Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems Provide excellent customer service and support to ensure a positive customer experience Complete relevant compliance checks prior to booking travel in line with policy requirements Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly Support the coordination of discrepancy and flight no show reporting Educate and support customers to ensure Travel Policy guidelines are understood and adhered to Support critical site-based travel at weekends as per roster schedule What You'll Bring Previous experience booking travel, preferably via Amex and/or Inflight Experience using Microsoft Systems, Office and D365 CRM, preferable Excellent customer service skills and a customer centric attitude Confident and positive communication skills with a friendly proactive approach Ability to prioritise effectively and flexibility to quickly adapt in a high-pressure environment Ability to navigate systems with efficiency whilst maintaining high levels of accuracy Strong team player This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team Job Family: Operational Support

Responsibilities

The Travel Coordinator will book flights and accommodations for employees and contractors, manage charter and commercial flight bookings, and provide excellent customer service. They will also ensure compliance with travel policies and support critical site-based travel as needed.